Shipping Policies

 

Shipping and Order Processing Times:

 

• Warehouse hours are 8:00 am to 4:00 pm Monday through Friday. The warehouse does not process orders on Saturday or Sunday.

• Order processing time is 1 to 2 business days to receive a tracking number. Please allow and expect additional time for processing during the holiday season. This includes Black Friday.

• Once the package is scanned by the mail carrier it can take 3 - 5 business days to be delivered.

• Overnight/Next-Day shipping is available Monday-Thursday. 

• Overnight/Next-Day shipping orders placed after 12 PM PST ship the next business day. Next day shipping does not guarantee next day delivery. Please allow time for the mail carrier to ship the order.

• Some mail carriers like UPS only ship on weekdays.

 

Free Shipping:

 

• Free shipping for orders $99+

• Available for US domestic orders only.

 

International Shipping:

 

• No free shipping for international orders.

• The customer is responsible for shipping costs on international orders.

• International duty fees are taxes imposed by the destination country on imported goods, which customers may need to pay when choosing international shipping. These fees are non-refundable, and LivBay Lash is not responsible for covering them, as they are beyond our control.

 

Warehouse Pick-up Orders:

 

• Warehouse hours are 8:00 am to 4:00 pm Monday through Friday. The warehouse is closed Saturday and Sunday.

• Pick-up address: 365 E Pilot Rd Suite B, Las Vegas, NV 89119

 

Responsibility:

 

• LivBay Lash is not responsible for lost or stolen orders or fees for re-shipping to a new address.

 

Order Policies

 

Read Product Instructions:

 

• Before using our products, please read and follow all instructions on the product label and on our website to ensure proper application. 

• LivBay Lash is not responsible for any damage to products or injury caused by improper use or failure to follow the provided instructions.

• All products are intended for professional use ONLY and should be applied by a licensed technician. 

• For retail inquiries please reach out to supplies@livbaylash.com.

 

Order Cancellations:

 

• Email supplies@livbaylash.com ASAP to cancel or change an order before it ships. Requests may be made but are not guaranteed.

 

Missing Items:

 

• Please report missing items within 3 days of receipt with photos to supplies@livbaylash.com and our team will make it right.

 

Customer Responsibility:

 

• Charges for returned orders due to incorrect addresses or undeliverable packages are the customer's responsibility.

• Please confirm your address before placing your order.

 

Wholesale Orders:

 

• Operating Hours: 8:00 am to 4:30 pm Monday through Friday.

• Address: 365 E Pilot Rd Suite B, Las Vegas, NV 89119

• All orders are shipped from Las Vegas, NV.

• Must be used for professional use only; please contact supplies@livbaylash.com for retail inquiries.

 

Lash Classes:

 

• Deposits and class payments are non-refundable and non-transferable.

 

Gift Purchases:

 

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the return, we will send you a gift certificate.

• If the item was not marked as a gift, or if it was shipped to the gift giver first, the refund will be sent to the gift giver, who will then be informed of the return.

 

Return Policies

 

Non-Refundable Items:

 

• All sales final during holiday promotions (including Black Friday/Cyber Monday).

• Lash Classes, Lash Class Kits, Furniture and Wholesale Orders are non-refundable.

• Gift cards are non-refundable and non-returnable.

• Sale items/Overstock Sales can be exchanged but are non-refundable.

 

Eligible Returns:

 

• Refunds, Exchanges or Store Credit are available for new condition, unopened, unused products within 30 days of purchase.

• Opened products may be exchanged or receive store credit within 30 days but are non-refundable.

 

Return Process:

 

• Contact supplies@livbaylash.com within 30 days of shipment to obtain a return authorization number for unopened and unused products.

• Returns without a clearly marked authorization number will not be accepted. 

• Customer is responsible for return shipping costs. Shipping and handling costs are non-refundable.

• If return is not approved, the customer must pay for the product to be shipped back to them if they do not wish to exchange the product(s) or receive store credit.

 

Shipping Returns:

 

• Once you receive a return authorization number from our staff, the return address will be provided.

• Please use a trackable mailing service for items over $75.

• We cannot guarantee that we will receive your returned item.

 

Product Damage/Defects:

 

• Report any damage or defects with a supporting photo within 24 hours of receipt to supplies@livbaylash.com. After approval you may discard the product if unusable. Once approved you may receive a refund, replacement or store credit.

 

Refunds:

 

• ALL Refunds for regular-priced items require inspection and approval. Once approved you will receive an email notification.

• Please allow 7 -14 days for your refund to process. Processing times vary by financial institution.

• Delayed refunds may require checking with your bank and/or credit card company first. Please reach out to supplies@livbaylash.com after contacting your financial institution.