Shipping policy
SHIPPING POLICY
FREE SHIPPING
Free standard shipping is available on eligible orders of $99 or more shipping within the contiguous United States.
Free shipping excludes oversized items.
Items that are considered oversized may be identified on the applicable product page or at checkout.
Free shipping is not available for orders shipping to Alaska, Hawaii, or Puerto Rico.
ORDER PROCESSING
Our warehouse is open Monday through Friday from 8:00 AM to 4:00 PM Pacific Time (PT).
The warehouse does not process orders on Saturdays, Sundays, or applicable holidays.
Standard orders are typically processed within 1–2 business days before receiving a tracking number.
Processing times may be longer during:
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Holiday periods
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Black Friday and other major sales events
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High-volume promotional periods
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Severe weather
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Unexpected operational disruptions
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Other circumstances beyond our reasonable control
Please allow additional processing time during peak periods.
Estimated carrier transit times begin after your order has been processed, shipped, and accepted by the carrier.
Processing time is separate from carrier transit time.
STANDARD SHIPPING
Once a standard-shipping package has been accepted and scanned by the carrier, estimated delivery is generally 3–5 business days.
Carrier delivery estimates are not guaranteed and may vary depending on destination, weather, carrier volume, service interruptions, or other factors outside LivBay Lash's control.
Weekends and carrier-observed holidays are not considered business days unless the selected carrier service specifically provides delivery on those days.
EXPEDITED / NEXT-DAY SHIPPING
Expedited shipping options may be available at checkout.
Expedited orders placed before 12:00 PM Pacific Time (PT) on a business day are scheduled to ship the same business day.
Expedited orders placed after 12:00 PM PT will ship the following business day.
For example, an expedited order placed after 12:00 PM PT on Thursday will generally ship Friday. Carrier transit time begins after the package has been accepted by the carrier.
The shipping method selected at checkout refers to the carrier's estimated transit time after shipment, not the amount of time from when the order is originally placed.
Selecting Next-Day or Overnight shipping does not mean the order will necessarily arrive the calendar day after purchase.
For example, an expedited order placed after the daily cutoff, on a weekend, or before a carrier-observed holiday will not begin carrier transit until the applicable business day.
Carrier delivery dates and times are subject to carrier availability, service area, weather, holidays, and other circumstances outside LivBay Lash's control.
SHIPPING DELAYS
Although we make reasonable efforts to process and ship orders within the timeframes described above, processing and carrier delivery dates are estimates unless expressly stated otherwise.
LivBay Lash is not responsible for carrier delays caused by circumstances outside our reasonable control, including:
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Severe weather
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Carrier service interruptions
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Transportation delays
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Peak-season carrier volume
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Natural disasters
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Incorrect or incomplete delivery information
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Other unforeseen carrier or transportation issues
A processing or carrier delay alone does not automatically qualify an order for cancellation or refund.
Nothing in this policy limits any rights available to customers under applicable law.
TRACKING INFORMATION
Tracking information will be provided once your order has been processed for shipment.
Please allow time for the carrier to scan the package and update tracking information after the shipping label has been created.
A shipping confirmation or tracking number does not necessarily mean the carrier has physically received or scanned the package yet.
Carrier transit estimates begin once the carrier has accepted the shipment.
DELIVERY ISSUES
If your order appears to be delayed, please first review the tracking information provided by the carrier.
If you need additional assistance with your shipment, contact our support team at:
Please include your order number and any relevant tracking information so our team can assist you as efficiently as possible.
CONTACT
Questions regarding shipping may be directed to:
L'Ocoeur Beauty Supplies LLC
d/b/a LivBay Lash
Email: supplies@livbaylash.com